Our Services

OUR SERVICES & INFORMATION FOR CUSTOMERS

1. New Electricity Connection

Wiring of house – EPC *licensed electrician installs all wiring to the building.
Permit application - licensed electrician applies for a new connection permit, on your behalf. You need to accompany the electrician when visiting our Office for permit application, to fill and sign the new connection form as consent for work to start (bring an identification card).
Payment – You pay process fee of $50 for single phase and $100 for three-phase, to the Cashiers on Level 1, TATTE Building.
First inspection (survey) - EPC carries out survey to determine costing and materials required for your request.
Payment – You pay connection fee when ready after pre inspection.
Final inspection – EPC carries out final inspection of wiring to ensure it is safe, functional and complies with relevant electrical regulations.
Connection - EPC installs electrical meter and connects your electricity supply.

Requirements	Costs/Fees
i. ID Card ii. Sign Application Form	Process Fee - $50 single phase, $100 three phase Connection Fee - only be determined after pre-inspection survey

Note: Wiring & permit costs are paid directly to clectiricans. Process and connection fees are paid to our Cashiers on Level 1, TATTE Building SOGI. If you do not pay within 6 months of your application, permit will be renewed at your own costs

2. New Electricity Connection requiring line extension

Wiring of house – EPC *licensed electrician installs all wiring to the building.
Permit application - licensed electrician applies for a new connection permit, on your behalf. You need to accompany the electrician when visiting our Office for permit application, to fill and sign the new connection form as consent for work to start (bring an identification card).
Payment – You pay process fee of $50 for single phase and $100 for three-phase, to the Cashiers on Level 1, TATTE Building.
First inspection (survey) - EPC carries out survey to determine costing and materials required for your request.
Payment – You pay connection fee once request is approved.
Final inspection – EPC carries out final inspection of wiring to ensure it is safe, functional and complies with relevant electrical regulations.
Connection - EPC installs electrical meter and connects your electricity supply.

Requirements	Costs/Fees
i. ID Card ii. Sign Application Form	Process Fee - $50 single phase, $100 three phase Connection Fee - only be determined after pre-inspection survey

Note: Wiring & permit costs are paid directly to clectiricans. Process and connection fees are paid to our Cashiers on Level 1, TATTE Building SOGI. If you do not pay within 6 months of your application, permit will be renewed at your own costs

3. Meter Shift

Wiring of house – EPC *licensed electrician installs all wiring to the building.
Permit application - licensed electrician applies for a new connection permit, on your behalf. You need to accompany the electrician when visiting our Office for permit application, to fill and sign the new connection form as consent for work to start (bring an identification card).
Payment – You pay process fee of $50 for single phase and $100 for three-phase, to the Cashiers on Level 1, TATTE Building.
First inspection (survey) - EPC carries out survey to determine costing and materials required for your request.
Payment – You pay connection fee when ready after pre inspection.
Final inspection – EPC carries out final inspection of wiring to ensure it is safe, functional and complies with relevant electrical regulations.
Connection - EPC shifts electrical meter and connects your electricity supply.

Requirements	Costs/Fees
i. ID Card ii. Sign Application Form	Process Fee - $50 single phase, $100 three phase Connection Fee - only be determined after pre-inspection survey

Note: Wiring & permit costs are paid directly to clectiricans. Process and connection fees are paid to our Cashiers on Level 1, TATTE Building SOGI. If you do not pay within 6 months of your application, permit will be renewed at your own costs

4. Temporary Electricity Connection for funeral

Application - Visit our main Office on Level 5, TATTE Building, Sogi and request for temporary connection
Payment - You pay connection fee of $500, to the cashiers on Level1, TATTE Building
Connection - EPC installs meter and connects temporary supply

Requirements	Costs/Fees
i. Meter Number	No Fee

5. Temporary Electricity for Events

Application - Visit our main Office on Level 5, TATTE Building, Sogi and request for temporary connection
Payment - You pay connection fee of $500, to the cashiers on Level1, TATTE Building
Connection - EPC installs meter and connects temporary supply

Requirements	Costs/Fees
i. Letter of Request	Usage Fee - $150

Connection will be on prepaid meter. You are responsible to purchase own units

6. Alteration, Addition & Phase Conversion

Wiring of house – EPC *licensed electrician installs all required wiring to the building.
Permit application - licensed electrician applies for a permit, on your behalf. You need to accompany the electrician when visiting our Office for permit application, to fill and sign the new connection form as consent for work to start (bring an identification card).
Payment – You pay process fee of $50 for single phase and $100 for three-phase, to the Cashiers on Level 1, TATTE Building.
First inspection (survey) - EPC carries out survey to determine costing and materials required for your request.
Payment – You pay connection fee after pre inspection is completed.
Final inspection – EPC carries out final inspection of wiring to ensure it is safe, functional and complies with relevant electrical regulations.
Connection – EPC connects your electricity supply.

Requirements	Costs/Fees
i. ID Card ii. Sign Application Form	Process Fee - $50 single phase, $100 three phase Connection Fee - only be determined after pre-inspection survey

7. New Street Lights

Application – Submit your letter of request to our Main Office on Level 5, TATTE Building, Sogi.
First inspection (Survey) - to determine costing and materials required for your request.
CSO – EPC will submit to CSO Committee your request for funding, following assessment of request.
Connection - EPC will install street light.

8. Reconnection of Electricity

Wiring of house – EPC *licensed electrician installs and checks all wiring to the building.
Permit application - licensed electrician applies for a permit, on your behalf. You need to accompany the electrician when visiting our Office for permit application, to fill and sign the new connection form as consent for work to start (bring an identification card).
Payment – You pay process fee of $50 for single phase and $100 for three-phase, to the Cashiers on Level 1, TATTE Building.
First inspection (survey) - EPC carries out survey to determine costing and materials required for your request.
Payment – You pay connection fee after pre inspection is completed.
Final inspection – EPC carries out final inspection of wiring to ensure it is safe, functional and complies with relevant electrical regulations.
Connection – EPC connects your electricity supply.

Requirements	Costs/Fees
i. ID Card ii. Sign Application Form	Process Fee - $50 single phase, $100 three phase Connection Fee - only be determined after pre-inspection survey

9. Fault Service

If you are experiencing any of the following faults, report immediately to Fault Service on telephone 65502, 65503, 65504, 8465500.

Electrical faults include; no or low power supply, power fluctuation, broken service line/low voltage/high voltage lines, burnt power lines (service line, LV, HV), shocking house, pole or power line, bent and rotten power poles, falling trees affecting power lines and others. If you are experiencing any of the above faults, report immediately to Fault Service.

Cash Power faults include; no power supply, blank meter screen and others.You must also call a licensed electrician to check wiring in the house, if there is shortage of power supply and fluctuation.

Report immediately to Fault Service on telephone 65502, 65503, 65504, 8465500, any external electrical faults (outside house) and metering faults, and provide correct details of the fault.

INFORMATION FOR:

a. Post Paid Electricity Customers

1. Meter Reading

Meter Reading – End of every month, our meter readers will do the meter reading OR you can submit to us your reading on email or telephone.
Invoice – Invoices will be disseminated at beginning of new month.
Payment – Invoices are due on the 20th of the month

2. Bill Payment

Verification - Cashier checks on system for amount of invoice.
Payment – you pay the full amount of invoice.
Receipt – check your receipt before you leave the office.

3. Disconnection & Reconnection

Disconnection – Commences on the 21st of the month for overdue accounts.
Confirmation – of no patient on a life supporting machine or system inside the house before disconnection.
Advise – occupants of the building to switch off electrical appliances to prevent possible damage to appliances prior to disconnection.
Payment – pay reconnection fee and your overdue invoice.
Reconnection – electricity supply will be reconnected, once payment is made, only when an occupant of the premises is present, as a safety precaution and to confirm the power is active again.

Requirements	Costs/Fees
Payment for reconnection and overdue invoices	Reconnection Fee - $200

4. Tariff Rates

Tariff Rates
July 2023
The tariff rate, effective in November 2021 spanned across the entirety of 2021 and 2022, until July 2023, when the new tariff rate adjustment was introduced and became effective 9th July 2023
November 2021
October 2021
September 2021
August 2021
July 2021

5. Opening Hours

DAYS	BILL PAYMENT SERVICES
Monday - Friday	9am - 4:30pm SOGI & VAITELE 9am - 4:00pm SALELOLOGA
Saturday & Sunday	CLOSED

Opening Hours

DAYS	PREPAID POWER VENDING
Monday - Friday	9am - 4:30pm SOGI & VAITELE 9am - 4:00pm SALELOLOGA
Saturday & Sunday	CLOSED

Vending Outlets - Geographical Locations on Google Map

c. Future Electricians

Application
Requirements
Electrical License Grades

d. Suppliers and Contractors

Tender Information

e. Customer Complaints

When we receive your complaint, we will try our best to respond as quickly as possible;

Telephone - immediately
Letter - within 3 days
Online (Email, Website, Facebook) - within 24 hours
Face to Face - Immediately

Provide supporting documents or evidence to support your complaint.

When making a complaint on the telephone, speak clearly and slowly, to minimize any confusion and/or misunderstanding.

OUR SERVICES & INFORMATION FOR CUSTOMERS

1. New Electricity Connection

2. New Electricity Connection requiring line extension

3. Meter Shift

4. Temporary Electricity Connection for funeral

5. Temporary Electricity for Events

6. Alteration, Addition & Phase Conversion

7. New Street Lights

8. Reconnection of Electricity

9. Fault Service

INFORMATION FOR:

a. Post Paid Electricity Customers

c. Future Electricians

d. Suppliers and Contractors

e. Customer Complaints

Menu

Useful Links

About EPC